lv999 FAQ: Straight Answers for Bangladeshi Players
Every answer below follows the rules our support desk works with daily: how accounts open, how bonuses clear, how payouts leave. Read the section you need, or ask the 24/7 live chat.
This page collects the questions that reach our live chat most often. Each answer is short on purpose. If you are new to lv999, read the account section first, then the money section, because payout rules depend on how your profile is set up from day one.
Your lv999 Account, Step by Step
Opening an account takes about two minutes on a phone. You need a Bangladeshi mobile number, a password, and a full name that matches your NID. No documents are required to register; they only come into play before your first withdrawal.
How do I register at lv999 from Bangladesh?
Tap Register in the top menu. Enter your +880 number, choose a password, and confirm that you are 18 or older and accept the terms. That number becomes your login ID, so use one that stays active for years — it also receives the SMS code for password resets. You can deposit with bKash, Nagad, Rocket, Upay or a bank transfer whenever you are ready to play.
Can I open more than one lv999 account?
No. One account is allowed per person, per phone number and per payment wallet. A second account opened to claim the welcome offer a second time is closed, and any bonus balance on both accounts is removed. If you have lost access to an old account, speak to live chat instead of registering a fresh one.
I cannot log in. What should I try first?
Type the number in international format without the leading zero. On the login page, choose Forgot password, request the SMS code and set a new password. If no code arrives, wait a moment, ask again, and check that your SMS inbox is not full. Several wrong passwords in a row lock the account for a while, so stop guessing after a few tries and ask live chat to unlock it.
Deposits, Withdrawals and the Numbers Behind Them
Money moves through the wallets most people in Dhaka and Chattogram already use. Deposits land quickly. Withdrawals take longer the first time, because an identity check runs alongside the payout.
Item
Figure
Smallest deposit
৳300
Smallest withdrawal
৳700
Daily withdrawal limit (entry tier)
৳130,000
Deposit credited to balance
About 3 minutes
Withdrawal processed
About 33 minutes
Bonus turnover requirement
19x the bonus
Which payment methods work for deposits?
bKash, Nagad, Rocket, Upay and bank transfer. Send from a wallet registered in your own name, because a payment from a friend's or an agent's account does not match your profile and gets held for review. Most deposits reach your balance in about 3 minutes. If nothing appears, send the transaction ID to live chat rather than paying a second time.
How fast do withdrawals arrive?
Once your account is verified, ordinary payouts are processed in roughly 33 minutes. Your very first withdrawal takes up to 6 hours, because the identity check runs while the payment is queued. The minimum request is ৳700, and the entry-level daily cap is ৳130,000. Higher tiers raise that cap as your monthly turnover grows.
Why would a withdrawal be sent back?
Three reasons cover almost every case: the wallet name does not match the name on your profile, the bonus turnover is unfinished, or a document is still missing. Fix the name or upload the document, then request the payout again. Nothing disappears while the check is open; the funds stay in your balance until the request is approved or returned.
Bonus Terms, Minus the Small Print
Bonus money is credit, not cash, until you play through it. The rule is the same across the site: 19 times the bonus amount in qualifying bets before any of it can leave the account.
How does the 130% first deposit bonus work?
Your first deposit is topped up by 130%, up to a cap of ৳22,000. A ৳1,000 deposit therefore adds ৳1,300 in bonus money. To clear it you need 19 times the bonus in qualifying bets, which is ৳24,700 in that example. Slots count in full toward turnover; most live tables count at a lower rate. The bonus stays open for 7 days.
What else can I claim after the first deposit?
An 11% reload bonus on later deposits, 0.7% daily cashback on the day's play, and ৳375 for each friend who registers with your link, deposits at least ৳300 and plays through. Reload and cashback are credited without a request. The referral credit arrives after your friend's first qualifying deposit is confirmed.
Can I withdraw while a bonus is still active?
The bonus and anything won with it stay locked until the turnover is finished or the 7 days run out. If you would rather not chase it, ask live chat to remove the bonus and its locked amount, and your own remaining balance becomes withdrawable again. You keep whatever you deposited; only the bonus-linked portion goes.
What Each Tier Changes
Tier
Monthly turnover
Cashback
Daily withdrawal
Copper
No minimum
0.7%
৳130,000
Silver
৳40,000
1.0%
৳240,000
Gold
৳190,000
1.3%
৳460,000
Platinum
৳920,000
1.6%
৳860,000
Titanium
৳4,400,000
1.9%
৳1,600,000
Tiers are reviewed monthly on turnover, not on how much you deposit. Silver through Titanium also carry a birthday bonus, from ৳400 up to ৳5,100, and Platinum and Titanium add a personal manager.
Verification: What lv999 Asks For and When
One check, once. Verification protects your balance if your phone is lost or your SIM is swapped, and it is required before your first payout leaves the account.
Documents lv999 Accepts
National ID card (NID), front and back
Passport, photo page
Driving licence, photo page
Photograph the document in daylight with all four corners inside the frame. Glare, shadow or a cropped edge is the most common reason a review stops.
When do I need to verify my account?
Before your first withdrawal, and any time the name on a deposit does not match your profile. You can also send documents early, which shortens the first payout because the 6-hour check is already finished by the time you request it.
How long does the review take?
Up to 24 hours from the moment the document arrives. Support may ask for a second photo, for example when the ID number is unreadable or a corner is cut off. Keep the original document beside you during the check in case a new shot is needed.
The lv999 App, Login Slips and Quick Fixes
The Android app is a 36 MB download that runs on Android 7.0 and newer. iPhone users play in the mobile browser. The account, balance and bonus are the same everywhere.
Where do I download the APK?
From the App page on this site. The current build is version 2.3.1, updated on 10 November 2026, and it is free. Android will ask you to allow installs from your browser the first time. Log in with the same number and password you use on the website, so nothing has to be recreated.
Why does the site keep logging me out?
Sessions end when you clear cookies, browse in private mode, or switch between mobile data and Wi-Fi on some handsets. Clearing the browser cache and allowing cookies for the site usually settles it. If it keeps happening, log in through the app and report the pattern on live chat so the team can check your device.
Still stuck on something this page does not cover? Live chat is open 24/7 and answers in English. New here? Open your lv999 account first, then come back to this page when a rule needs checking.