What lv999 Records When You Sign Up
lv999 keeps two kinds of records: the details you type in yourself, and the traces your play leaves behind. Both exist for practical reasons: so we can pay you correctly, keep underage players out, and still answer your question months later. Below is each type, in plain English.
Details you type in yourself
When you register on lv999 you give your full name, date of birth, mobile number and district. Your name and birthday must match your National ID (NID), because our verification team compares them with the document you send before your first withdrawal. A nickname or a shortened name fails that check, and the payout waits until it is fixed.
Payment records from bKash, Nagad and other wallets
A deposit of ৳300 or more leaves a record on lv999: wallet name, transaction ID, amount and time. Withdrawals from ৳700 are stored the same way. We do not see or keep your wallet PIN, your one-time password, or the full number of a bank card. If a bKash or Nagad receipt needs checking, the payments team reads that transaction ID and nothing else.
Device data and play history
Each session adds technical records: phone model, operating system, browser or app version, your UTC+06 timestamps, and the games you open in the lobby. On lv999 those records show which of the 3,700 games get played, which bonus was activated, and which screen failed to load, so the app team can fix it.
| What we hold | Why we hold it | How long it stays |
|---|---|---|
| Name, birthday, district | Age and identity checks | While the account is open, then only while a legal duty applies |
| Wallet and bank transactions | Deposits, payouts, dispute checks | Until the payment record is closed and reconciled |
| Live chat transcripts | Answering you and handling complaints | With your account file |
| Device and login logs | Blocking fraud, fixing app errors | Kept briefly for security checks, then wiped |
| Bonus and wager history | Checking the 19x turnover rule on lv999 offers | Until the bonus cycle is settled |
How lv999 Uses Your Details During Play
Every record on your lv999 account has one job. We do not collect something just in case it becomes useful.
- Confirm your age and identity before any withdrawal is released.
- Move money through bKash, Nagad, Rocket, Upay and bank transfer, and apply the ৳130,000 daily withdrawal cap correctly.
- Track bonus turnover on lv999, including the 19x rule on the 130% first deposit bonus up to ৳22,000.
- Spot bonus abuse, duplicate accounts and players passing money between each other.
- Answer your live chat questions 24/7 and keep the reply on file for later.
Outside those tasks, your data stays where it is. lv999 does not sell player lists, and your mobile number is not rented to outside advertisers.
What the Site Stores in Your Browser
The lv999 website sets a session cookie so you stay logged in while you move between lobby and game, a language cookie, a currency cookie for ৳ (BDT) prices, and one that remembers your last game filter. Clearing them logs you out, but it never touches your balance.
The lv999 app stores similar local data: a session token, your chosen language and the last category you opened. A small number of analytics cookies tell us which pages load slowly on Bangladeshi mobile networks. You can block cookies in your browser settings; the lobby still works, though you will sign in again more often.
Who Can See Your Information
lv999 shares a detail only with the team or partner that needs that specific detail to finish a job.
- Payment partners receive the transaction they are moving, not your full profile.
- The verification team reads the NID, passport or driving licence you upload for the KYC review.
- Game studios see a round ID with a player code; your name and phone number are not sent to them.
- Hosting and analytics providers work under a written contract that limits them to technical data.
- Police or a regulator receive data only after a lawful written request that our legal team has reviewed.
lv999 has never sold personal data, and this notice does not allow it.
Your Rights and How to Use Them
You can ask lv999 about your own file at any time. Four requests cover almost every case.
- A copy of the records we hold on your account.
- A correction where a name, birthday or district is wrong.
- Deletion of anything not needed for payments, fraud checks or tax rules.
- Account closure, once any open bonus or balance is settled.
Deletion has limits. If you withdrew money through bKash, lv999 must keep that transaction record while financial rules require it. We tell you exactly what stays and what goes.
-
Start in live chat
Sign in to lv999 and open the chat window. It runs 24/7 in English.
-
Say what you need
Copy, correction, deletion or closure. One clear sentence is enough.
-
Send one document
A clear photo of your NID, passport or driving licence, matching the name on the account.
-
Read the written reply
We confirm what changed, and what lv999 must keep and for which reason.
Checks That Come Before Your First Payout
The first withdrawal is the one point where lv999 looks closely at your documents. You upload one photo of your NID, passport or driving licence, and the review takes up to 24 hours. After that review, a normal withdrawal reaches bKash or Nagad in about 33 minutes; the very first one can take up to 6 hours.
The photo must show all four corners, with no glare across the number. A blurred or cropped picture is the most common reason a payout stops. If the name on your lv999 profile differs by even one letter, fix it in live chat before you request the money.
Keeping Your Login and Balance Safe
Most lv999 account problems start with a shared phone or a borrowed SIM.
- Set a password you do not use on Facebook or your email.
- Staff never ask for your bKash PIN, Nagad PIN, OTP or card number in chat. Anyone who does is not from us.
- Log out after playing on a handset you share with family or a shop.
- Report a login you do not recognise in live chat; we can end that session for you.
What Happens to Your Records After You Leave
Closing an lv999 account stops new activity, but it does not erase everything at once. Payment records stay while financial rules require them, bonus and wager history stays until any open cycle is settled, and chat transcripts stay with the closed account file. Device logs go first, usually within a short period of your last login.
If this notice changes
When the way we handle data changes, this page is updated and the change is noted inside the lv999 app before it takes effect. We describe what changed in plain words instead of republishing the whole text. If you keep playing after the update, the new version applies to your account.
Questions about one specific record on your account? The 24/7 chat team can look it up, and the help pages cover the common cases. New to lv999? Create your account and this notice applies from your first deposit.