lv999 Terms & Conditions

18+ · Play Responsibly

These terms set out what you agree to when you open an account, deposit, bet or withdraw at lv999. They are written for players in Bangladesh and describe the rules our support team applies every day. Read them once before your first deposit. When a question comes up later about a bonus, a payout or a locked account, the answer is usually on this page.

Who can hold a lv999 account

You must be 18 or older and legally able to enter a contract in Bangladesh. One person, one lv999 account. Accounts are personal: you cannot sell, lend or hand one to someone else, and you cannot place bets for another player. Two accounts used by the same person to claim the welcome bonus twice can both be closed, and the bonus is removed.

Players who asked lv999 support to block their access cannot open a new account while that block is active. We also cannot accept registrations from countries where online betting is not allowed.

Key limits these terms refer to

Keeping your lv999 account details correct

Your name, date of birth and mobile number must match your National ID card, passport or driving licence. If something is wrong, tell support before you deposit. A mismatch between your lv999 profile and your documents is the most common reason a first withdrawal is held, and fixing it afterwards takes longer than fixing it now.

Keep your password and one-time codes to yourself. Every bet placed from your lv999 login counts as your bet, even if someone else pressed the button. If your phone is lost or stolen, ask live chat to freeze the account, then reset the password once you have the handset back.

Deposits, withdrawals and the 19x turnover rule

Pay from your own bKash, Nagad, Rocket, Upay or bank account. Third-party payments are returned to the sender, and repeated attempts can freeze the wallet on your side. The minimum deposit is ৳300 and the minimum withdrawal is ৳700. Most deposits land in about 3 minutes, so send the exact amount and keep the transaction ID.

Bonus money cannot be withdrawn until you wager 19x the bonus amount on settled bets, with sports selections priced at 1.50 or higher and slot spins played in full. Cash you deposited yourself carries no playthrough. If you request a payout before finishing, the remaining bonus and anything won from it are removed from the lv999 balance.

How a withdrawal leaves the lv999 wallet

1. 1

   Clear your playthrough

   Finish the 19x wagering on any bonus sitting in the account before you request a payout.

2. 2

   Send your documents

   Upload a National ID card, passport or driving licence. lv999 reviews KYC in up to 24 hours.

3. 3

   Choose the wallet

   bKash, Nagad, Rocket, Upay or bank transfer. The account name must match your lv999 profile.

4. 4

   Wait for the transfer

   Most payouts settle in about 33 minutes. Your first one can take up to 6 hours while checks finish.

Bonus and cashback conditions at lv999

The first deposit bonus pays 130% up to ৳22,000. Reload deposits earn 11%, daily cashback returns 0.7% of net losses, and a friend who registers and deposits earns you ৳375. Each offer has its own page with the full rules. Where an offer page and this page disagree about a bonus, the offer page wins.

One bonus at a time per lv999 account. Free spins and bonus cash expire after 7 days. We may change or withdraw an offer for new players at any time, but the terms attached to a bonus you already claimed stay as they were on the day you claimed it.

Fair play: what counts as misuse

Bets placed by software, bots or scripts are void. So are bets placed with a group to cover every outcome of the same market, matched bets spread across two accounts, and stake patterns that exist only to move bonus money. Using someone else's payment method, buying an account or sharing a login is misuse too.

If lv999 finds misuse, we can void the bets, take back the bonus and close the account. Where the balance came from your own deposits, whatever is left is returned to you once checks finish. We do not keep money that belongs to you, but we do keep the right to refuse service.

Game results, RTP and provider duties

Titles come from Ezugi, Pragmatic Play, KA Gaming, Habanero, PG Soft, Playtech and Evolution, and the lobby holds around 3,700 games. Every round is produced by the provider's certified random number generator. A published RTP is a long-run average, not a promise about one session or one player.

If a round fails because of a technical fault, the hand is void and your stake is returned. lv999 does not alter results or RTP, and cannot reverse a settled round that the provider recorded correctly.

When lv999 suspends or closes an account

We may suspend an account while we look into a payment, a bonus claim or a document. During a suspension you can still reach live chat, but deposits, bets and withdrawals are paused. Most checks finish inside 24 hours, and support tells you what is missing.

You can close your own lv999 account at any time by asking support. Withdraw the balance first: a closed account cannot be reopened, and any bonus still locked to it is lost. Records of past transactions stay on file for the period local law requires.

Complaints, Bangladeshi law and later updates

If you think a bet, bonus or withdrawal was handled wrongly, message lv999 live chat first with the transaction ID or round number. Support answers 24/7 and can usually settle the issue on the spot. If it cannot, ask for the case to be escalated and you will get a written reply.

These terms are governed by the laws of Bangladesh. We update them when payment rules, game providers or local regulation change. The version on this page is the one that applies, and material changes are shown in the account area before they take effect.